smart USA
Distributor LLC
Passenger Car Dealer Agreement
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DEALER
AGREEMENT
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PAGE
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smart USA STATEMENT OF
COMMITTMENT
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7
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7
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8
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8
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8
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8
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F. Modification of Agreement
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9
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G. Execution of Agreement
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9
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9
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9
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10
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I. Acquisition, Delivery and Inventory of smart
USA Passenger car products
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11
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A. Prices and Terms of Sale
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11
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B. Availability and Allocation of
Products
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11
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11
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11
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E. Risk of Damage or Loss
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11
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F. Delay or Failure of Delivery
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11
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G. Diversion and Storage Charges
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12
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12
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1 Grant of Security Interest
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12
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12
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3 Assembly of Collateral, Payment of Costs and
Notices
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12
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4 Recording and Further Assurances
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13
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5 Records and Schedules of Inventory
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13
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I. Changes of Design, Specifications or
Options
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13
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J. Discontinuance of Manufacture or
Importation
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13
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K. Minimum Vehicle Inventories
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13
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13
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- 2
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smart USA
Distributor LLC
Passenger Car Dealer Agreement
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DEALER
AGREEMENT (CONTINUED)
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PAGE
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II. Dealer’s Marketing and Sales of smart
USA Passenger Car Products
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14
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A. Dealer’s General
Responsibilities
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14
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14
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C. smart USA Dealer Association
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14
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15
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15
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F. Evaluation of Dealer’s Marketing and Sales
Performance
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15
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III. Dealer’s Service
Obligations
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16
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A. Customer Service Standards
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16
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B. Dealer’s Specific Service
Obligations
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16
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1 Pre-Delivery Inspections and Service
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16
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2 Warranty Repairs and Policy Service
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16
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3 Service/Retail Campaign Inspections and
Corrections
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17
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4 Roadside Assistance Program
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17
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C. Use of Parts and Accessories in Non-Warranty
Service
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17
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17
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2 Dealer’s Disclosures as to Use of and
Warranties for Non-Genuine Parts and Accessories
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17
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D. Compliance with Safety and Emission Control
Requirements
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18
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E. Compliance with Consumer Protection Statutes,
Rules and Regulations
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19
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F. Insurance Requirements
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19
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IV. Dealer’s Service and Parts
Organization
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19
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A. Organization and Standards
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19
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B .
Service Equipment and Special Tools
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20
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1 smart USA Special Tools
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20
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2 smart USA Service Equipment
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20
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C .
Parts Stocking and Service Levels
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20
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20
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E .
Assistance Provided by smart USA Distributor
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21
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1 Service Manuals and Materials
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21
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2 Field Personnel Assistance
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21
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F. Evaluation of Dealer’s Service and Parts
Performance
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21
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G. Additional Facilities or Locations
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21
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- 3
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smart USA
Distributor LLC
Passenger Car Dealer Agreement
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DEALER
AGREEMENT (CONTINUED)
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PAGE
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V. Customer Satisfaction
Responsibilities
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22
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A. Dealer’s Customer Satisfaction
Obligations
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22
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1 Dealer’s Customer Satisfaction
Plan
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22
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22
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3 Customer Assistance Response System
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22
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B. Evaluation of Dealer’s Customer
Satisfaction Performance
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22
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VI. Dealership Facilities and
Identification
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22
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A. Location and Facilities
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22
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23
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C. Dealer’s Operating Hours
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23
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23
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E. Evaluation and Dealership Facilities
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23
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F. Ownership and Use of smart Marks and smart USA
Marks
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24
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1 Validity and Exclusive Ownership of smart
Marks
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24
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24
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24
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25
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25
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VIII. Capital, Credit, Records and Uniform
Systems
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25
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25
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B. Flooring and Lines of Credit
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25
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26
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D. Uniform Accounting System
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26
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26
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F. Examination of Dealership Accounts and
Records
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26
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27
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27
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I. smart USA Dealer Communications System and
Proprietary Manufacturer Systems
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27
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27
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- 4
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smart USA
Distributor LLC
Passenger Car Dealer Agreement
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DEALER
AGREEMENT (CONTINUED)
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PAGE
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27
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A. Sale of Assets or Ownership Interest
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27
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B. Right of First Refusal or Option To
Purchase
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28
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28
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2 Exercise of smart USA Distributor’s
Rights
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29
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29
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29
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30
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X. Succession Rights Upon Death or
Incapacity
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30
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A. Succession to Ownership After Death of
Owner
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30
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31
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C. Nomination of Successor Prior to Death or
Incapacity of Owner
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31
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32
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A. Voluntary Termination by Dealer
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32
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32
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32
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2 Termination Upon Sixty Days Notice
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34
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3 Termination for Failure of
Performance
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34
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4 Termination Upon Death or Incapacity
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35
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C. Termination Upon Termination of
Distributorship
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35
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D. Termination for Failure of smart USA Distributor
to be Licensed
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35
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E. Termination Upon offering to Enter into a New or
Amended Passenger Car Dealer Agreement
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35
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35
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G. Continuance of Business Relations
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36
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36
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1 Distributor’s Obligations
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36
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2 Dealer’s Responsibilities
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36
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37
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XII. Defense and Indemnification
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38
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A. Defense and Indemnification By
Distributor
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38
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B. Defense and Indemnification By Dealer
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39
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C. Conditional Defense and/or
Indemnification
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39
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D. The Effect of Subsequent Developments
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40
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E. Time to Respond and Responsibilities of the
Parties
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40
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- 5
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smart USA
Distributor LLC
Passenger Car Dealer Agreement
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DEALER
AGREEMENT (CONTINUED)
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PAGE
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XIII. Notice of Breach or Failure to Act in
Good Faith
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40
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41
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41
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41
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C. Sole Agreement of the Parties
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41
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D. Dealer Not an Agent or Representative
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41
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E. Assignment of Rights or Delegations of
Duties
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41
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41
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42
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42
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42
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XVI. Additional Provisions
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43
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- 6
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smart USA
DISTRIBUTOR LLC
smart USA
Passenger Car Dealer Agreement
This
PASSENGER CAR DEALER AGREEMENT is effective as of the day last set
forth below by and between smart USA DISTRIBUTOR LLC
(“Distributor”) and the natural person or entity
identified as “Dealer” in the Final Paragraph of this
Agreement.
smart USA
STATEMENT OF COMMITMENT
This smart
USA Passenger Car Dealer Agreement and all addendums hereto
(collectively, the “Agreement”) state the commitment of
Distributor and Dealer to each other as well as their relationship
to the owners of smart USA Passenger Car Products.
Distributor,
the exclusive distributor of smart USA Passenger Car Products in
the United States of America and Puerto Rico, brings to this
relationship the peerless reputation and image of Daimler AG
(“DAG”). DAG has produced automobiles longer than any
other manufacturer in the world. It has never let sheer numbers of
products, or the requirement of transportation alone, become the
yardstick for the design of its products. Its devoted craftsmen
have built, and continue to build, the finest automobiles in the
world.
smart USA
Passenger Car dealers are community leaders whose reputations,
integrity and expertise are essential to the sales and servicing of
smart USA Passenger Cars. They must have well located places of
business with outstanding sales, service and parts facilities; they
must be staffed by courteous and well trained personnel who are
dedicated to serving smart USA customers during the acquisition and
ownership experience; and they must be focused on attaining the
collective long term goals reflected herein as well as their own
individual goals.
smart USA
owners are loyal, devoted and proud; their minds are open to new
ideas; they are environmentally concerned and forward-looking; but
they are also demanding towards the factory as far as the product
is concerned and towards the dealer as to how it is sold and
serviced. DAG, Distributor, and Dealer are committed to meeting
and, where possible, exceeding those high expectations.
By
executing this Agreement, and pursuant to its terms, Distributor
and its smart USA passenger car dealers dedicate themselves jointly
to serving and satisfying the past, present and future owners of
smart USA Passenger Car Products.
Distributor
hereby appoints Dealer and grants it the non-exclusive right to buy
and resell smart USA Passenger Car Products. Dealer accepts such
appointment and understands that its appointment as a Dealer
(i) does not grant it an exclusive right to sell smart USA
Passenger Car Products in its Area of Responsibility (AOR) or
in any other geographic area, and (ii) does not grant it any
right to buy or resell vehicles or other products that are not
smart USA Passenger Car Products.
- 7
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This
Agreement shall have a term commencing on its effective date
continuing until the date set forth in the Final
Paragraph.
The
accompanying smart USA Passenger Car Dealer Agreement Standard
Provisions, Retail Capacity Addendum, Dealer Operating Covenant and
Standards Addendum, Dealer Area of Responsibility Addendum, Dealer
Improvement Addendum (if applicable), other facility addenda (if
applicable) as identified in Paragraph E, and Communications
Guidelines and Graphic Standards (if applicable) are hereby
incorporated into and made a part of this Agreement. The data
requirements reflected in the Retail Capacity Addendum, Dealer
Operating Covenant and Standards Requirements Addendum, and Dealer
Area of Responsibility Addendum are periodically updated with the
current related addendum displayed electronically on a website
accessible via Distributor’s satellite communication system.
Dealer further agrees to be bound by and comply with the Warranty
Manual, Dealership Facility Planning & Corporate Identification
Manual and all other manuals, bulletins, instructions and
directives issued to or which may issued to Dealer by Distributor
during the term of this agreement.
This is a
personal service agreement. Distributor is entering into the
Agreement in reliance upon the personal qualifications, reputation,
integrity and expertise of Owners and upon their representation
that they are committed to achieving the purposes and goals of this
Agreement. Dealer agrees that there will be no change in the
identity of Owner or in Dealer’s ownership, name, identity,
business organization or structure without the prior written
consent of Distributor, which consent shall not be unreasonably
withheld. If Dealer is a corporation, limited liability company or
any other entity, Dealer agrees to notify Distributor in writing of
any change in the identity of its officers, directors, managing
member, general partner or managing partner, as the case may
be.
Dealer
agrees that the Dealership Facilities shall satisfy all applicable
provisions of this Agreement, including the facility, space,
appearance, layout, equipment and corporate identification
requirements in the Retail Capacity Addendum, and Dealership
Facility Planning & Corporate Identification Manual. Unless
otherwise provided in the Retail Capacity Addendum, Distributor
hereby approves the location (s) of the Dealership Facilities
identified in the Final Paragraph for the exclusive purpose of:
(i) a showroom and sales facility for smart USA Passenger
Cars; (ii) a service, and parts facility for smart USA
Passenger Cars; (iii) facilities for display and sale of
pre-owned smart USA vehicles; and (iv) if applicable, other
facilities for such other purposes(s) as may be identified in the
Final Paragraph. Additional facilities will operate pursuant to the
terms of the smart USA Passenger Car Dealer Agreement herein and
the following Dealer Agreement Addenda if applicable: Service
Center Addendum, Pre-Owned & Service Center Addendum, and
Service Annex Addendum. Dealer shall not move, relocate or change
the designated usage or function of the Approved Locations(s) or
any of the Dealership Facilities without the prior written consent
of Distributor. In particular, Dealer shall not add sales, service
or parts operations for any other line of vehicles to the
Dealership Facilities or at the Approved Location(s) without the
prior written consent of the Distributor.
- 8
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F.
MODIFICATION OF AGREEMENT
No waiver,
modification or change of any of the terms of this Agreement or
change or erasure of any printed part of this Agreement or addition
to it (except filling of blank spaces and lines) will be valid or
binding on Distributor unless approved in writing by the President
of Distributor.
G.
EXECUTION OF AGREEMENT
This
Agreement shall not become effective until signed by a duly
authorized officer of Dealer, if a corporation or limited liability
Company, or by one of the general partners of Dealer, if a
partnership, or by the named individual if a sole proprietorship,
and countersigned by the President of Distributor.
Each party
hereby releases the other from any and all claims and causes of
action that it may have against the other for money damages arising
from any event occurring up to and including the effective date of
this Agreement, except for any accounts payable by one party to the
other reflected on the smart USA Consolidated Statement or
adjustments to any prior payment, credit or other benefit arising
from any audit or other examination conducted by Distributor with
respect thereto. This mutual release does not extend to claims that
either party does not know or reasonably suspect to exist in its
favor as of the effective date of this Agreement or that arise
under Section XII of the Standard Provisions to this
Agreement.
By their
signatures on the following page, the parties certify that they
have read and understand the Agreement, including all of the
additional provisions incorporated herein, and agree to be bound by
and comply with all of its terms and conditions.
- 9
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Dealer is
EXAMPLE COPY , incorporated or formed under the laws
of the State of EXAMPLE STATE doing business as
(‘ EXAMPLE COPY ). Dealer is located in the
City of EXAMPLE CITY which is in the State of
EXAMPLE .
The Owners
of Dealership (
including all shareholders, general and limited partners,
members and other owners ) are as follows:
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Name:
EXAMPLE
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60%
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% interest
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The Dealer
Operator of Dealer is as follows:
Showroom
and Sales Facility for smart USA Passenger Cars located
at:
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State:
EXAMPLE
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Zip:
EXAMPLE
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Service and
Parts Facility for smart USA Passenger Cars located
at:
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State:
EXAMPLE
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Zip:
EXAMPLE
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Facilities
for the display and sale of pre-owned smart USA Vehicles located
at:
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State:
EXAMPLE
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Zip:
EXAMPLE
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IN WITNESS
WHEREOF, the parties hereto have executed this Agreement effective
as of the XX h
day of
XXXXXXXX, 20XX at smart center EXAMPLE — EXAMPLE CITY,
EXAMPLE STATE XXXXX. This Agreement shall have a term
commencing on its effective date and continuing until XXXXXXXX
XX, 20XX .
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Dealer:
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smart USA
Distributor LLC
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By:
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Dealer
Signature
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XXXXX XXXXXXX,
President
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By:
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Print
Name
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XXXXX XXXXXXX,
Vice President
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- 10
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smart USA
DISTRIBUTOR LLC
smart USA
PASSENGER CAR DEALER AGREEMENT
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I.
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ACQUISITION, DELIVERY AND INVENTORY
OF smart USA PASSENGER CAR PRODUCTS
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A.
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PRICES AND TERMS OF
SALE
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Distributor
shall offer to sell to Dealer and Dealer shall have the right to
purchase from Distributor smart USA Passenger Car Products in
accordance with the provisions of this Agreement and the prices and
other terms of sale that Distributor shall establish and revise
from time to time. Such revised prices or terms shall apply to any
smart USA Passenger Car Product not invoiced to Dealer by
Distributor at the time the notice of such changes is given to
Dealer (in the case of smart USA Passenger Cars), or upon issuance
of a new or modified parts prices list or through change notices,
letters, bulletins or revision sheets (in the case of Genuine smart
USA Passenger Car Parts and Accessories), or at such other times as
may be designated electronically or in writing by
Distributor.
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B.
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AVAILABILITY AND ALLOCATION OF
PRODUCTS
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Distributor
will allocate smart USA Passenger Car Products among its passenger
car dealers in a fair and equitable manner. Distributor will, upon
Dealer’s request, explain the considerations and method used
to allocate smart USA Passenger Car Products to Dealer.
Distributor
will ship smart USA Passenger Car Products to Dealer by whatever
mode of transportation, by whatever route, and from whatever point
Distributor may select. Dealer shall pay Distributor such charges
as Distributor in its sole discretion establishes for such
transportation services.
Title to
each smart USA Passenger Car Product shall pass from Distributor to
Dealer, or to the financial institution designated by Dealer, upon
Distributor’s receipt of payment for said Product and upon
the earlier of delivery of said Product to Dealer or to a carrier
for transportation to Dealer.
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E.
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RISK OF DAMAGE OR
LOSS
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Dealer
shall bear the risk of damage to or loss of smart USA Passenger Car
Products during transportation from the point of shipment; however,
Distributor will, if requested by Dealer assign any claims and
rights to Dealer that Distributor may have against the responsible
carrier for damage to or loss of smart USA Passenger Car during
said transportation for and on behalf of Dealer. To the extent
required by law, Dealer shall notify the purchaser of a vehicle of
any damage sustained by such vehicle prior to sale.
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F.
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DELAY OR FAILURE OF
DELIVERY
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Distributor
shall not be liable for delay or failure to deliver smart USA
Passenger Car Products that it has previously agreed to deliver,
where such delay or failure to deliver is the result of any event
beyond the control of Distributor, including but not limited to any
law or regulation of any governmental entity, acts of God, foreign
or civil wars, riots, interruptions of navigation, shipwrecks,
fires, floods, storms, strikes, lockouts, or other labor troubles,
acts of terrorism, embargoes, blockades, or delay or failure of DAG
or its affiliates to deliver smart USA Passenger Car
Products.
- 11
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G.
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DIVERSION AND STORAGE
CHARGES
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Dealer
shall be responsible for and shall pay all charges for demurrage,
storage and other expense accruing after shipment to Dealer or to a
carrier for transportation to Dealer. If diversions of shipments
are made upon Dealer’s request or are made by Distributor as
a result of Dealer’s failure or refusal to accept shipments
made pursuant to Dealer’s orders, Dealer shall pay all
additional charges and expenses incident to such
diversions.
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1.
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Grant of Security
Interest
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As a
security for the full payment of all sums from time to time owed by
Dealer to Distributor under this Agreement, whether such sums are
now or hereafter become due and owing, Dealer hereby grants to
Distributor a security interest in the following items for which
Distributor has not received payment (collectively referred to as
“Collateral”):
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(i)
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All Genuine smart USA Passenger Car
Products, and other related items delivered by Distributor to
Dealer hereunder on account (all such inventory hereinafter
referred to collectively as “Inventory” and
individually as “Item of Inventory”); and
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(ii)
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All proceeds from any of the
foregoing, including without limitation, insurance payable by
reason of the loss, damage or destruction of any Item of Inventory;
and all accounts and chattel paper of Dealer arising from its sale,
lease or other disposition of Inventory now existing or hereafter
arising, and all liens, securities, guarantees, remedies and
privileges pertaining thereto, together with all rights and liens
of Dealer relating thereto.
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Dealer
shall be in default of this Agreement if: (i) Dealer shall
fail to pay any amounts secured hereby when due or fail to perform
any obligations under this Section I in a timely manner;
(ii) there shall occur any material adverse change in the
financial condition of Dealer; or (iii) a proceeding is
commenced by or against Dealer under any bankruptcy or insolvency
or similar statute or regulation or Dealer makes an assignment for
the benefit of creditors or becomes insolvent; and, in any such
case, Distributor may declare all sums secured by this
Section I.H immediately due and payable and Distributor shall
have all the rights and remedies afforded to a secured party after
default under the Uniform Commercial Code or other applicable law
in effect on the date of this Agreement.
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3.
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Assembly of Collateral, Payment of
Costs and Notices
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Dealer
shall, if requested by Distributor upon the occurrence of any
default under Section I.H.2, assemble the Collateral and make
it available to Distributor at a place or places designated by
Distributor. Dealer also shall pay all costs of Distributor,
including without limitation, attorneys fees incurred with respect
to the enforcement of any of Distributor rights under this Section
I.H.
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4.
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Recording and Further
Assurances
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Dealer
shall provide any assistance necessary in the preparation of
financing statements and such other instruments or documents and
take any other action as Distributor may request in order to create
or maintain the security interest intended to be created by this
Section I.H., or to enable Distributor to exercise and enforce
its rights hereunder. A carbon, photographic or other reproduction
of this Agreement shall be sufficient as a financing statement and
may be filed in lieu of a financing statement in any and all
jurisdictions which accept such reproductions.
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5.
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Records and Schedules of
Inventory
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Dealer
shall keep accurate records itemizing and describing the kind, type
and quantity of Inventory and shall furnish to Distributor within
five (5) days of receipt of Distributor’s request therefore,
a current schedule of inventory in form and substance satisfactory
to Distributor (“Schedule of Inventory”), which shall
be true and accurate in all respects. A physical inventory shall be
conducted by Dealer no less than annually in connection with
preparation of year-end financial statements of Dealer and, at
Distributor’s request, a report of such inventory shall be
promptly provided to Distributor.
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I.
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CHANGES OF DESIGN, SPECIFICATIONS
OR OPTIONS
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Distributor
may change the design or specifications of any smart USA Passenger
Car Product or the options in any smart USA Passenger Car Product
and shall be under no obligation to provide notice of same or to
make any similar change to smart USA Passenger Car Products
previously purchased by or shipped to Dealer. No change shall be
considered a model year change unless so specified by
Distributor.
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J.
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DISCONTINUANCE OF MANUFACTURE OR
IMPORTATION
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DAG and/or
Distributor may discontinue the manufacture, importation or
distribution of all or part of any smart USA Passenger Car Product,
whether passenger car parts, options or accessories, including any
model, series or body style of any smart USA Passenger Car at any
time without any obligation or liability.
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K.
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MINIMUM VEHICLE
INVENTORIES
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Dealer
agrees that it shall, at all times, maintain in showroom ready
condition at least the minimum inventory of smart USA Passenger
Cars that may be established by Distributor from time to
time.
Dealer
agrees that it will not install aftermarket accessories, equipment,
or make any modifications to smart USA Passenger Cars that may
impair or adversely affect their safety, emissions, structural
integrity, performance or original vehicle warranty
applicability.
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II.
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DEALER’S MARKETING AND SALES
OF smart USA PASSENGER CAR PRODUCTS
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A .
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DEALER’S GENERAL
RESPONSIBILITIES
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Dealer
recognizes that customer satisfaction and the successful promotion
and sale of smart USA Passenger Car Products are significantly
dependent on Dealer’s advertising and sales promotion
activities. Therefore, Dealer at all times shall:
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1.
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Actively and effectively promote
and sell new and used smart USA Passenger Car Products to customers
located within its Area of Responsibility:
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2.
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Advertise and merchandise smart USA
Passenger Car Products, and use current smart USA showroom
displays, sales materials and other promotional media;
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3.
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Organize a complete sales
organization of the highest quality, ensure that its sale personnel
meet the educational and management standards established by
Distributor, and, at Dealer’s expense, have such personnel as
are appropriate attend all training courses prescribed by
Distributor;
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4.
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Comply with the Communications
Guidelines and Graphic Standards, maintain a high standard of
ethics in advertising, promoting and selling smart USA Passenger
Car Products, and avoid engaging in any misrepresentation or unfair
or deceptive practices. Dealer shall discontinue any advertising
the Distributor considers injurious to Distributor’s or
DAG’s business or reputation or to the smart Marks or smart
USA Marks, or that are likely to be violative of applicable laws or
regulations; and
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5.
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Accurately represent to customers
the total selling price of smart USA Passenger Car Products. Dealer
agrees to explain to customers of smart USA Passenger Car Products
the items that make up the total selling price and to give the
customers itemized invoices and all other information required by
law. Dealer understands and hereby acknowledges that it may sell
smart USA Passenger Car Products at whatever price Dealer desires,
but not in excess of its MSRP established by Distributor and
communicated to Dealer by Distributor in writing and/or
electronically.
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Dealer is
authorized to sell smart USA Passenger Cars only to customers
residing in the United States of America and Puerto Rico. Dealer
agrees that it will not sell smart USA Passenger Cars for resale or
use outside the United States of America and Puerto Rico. Dealer
agrees to be bound by and comply with any export policy established
by Distributor.
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C.
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smart USA DEALER
ASSOCIATION
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Distributor
considers participation by smart USA Passenger Car dealers in smart
USA Passenger Car Dealer Advertising Associations to be a
fundamental part of an overall marketing strategy for their
businesses and smart USA Passenger Car Products. Distributor urges
Dealer to cooperate in the establishment of such an association and
to fund its fair share of advertising and merchandising programs
undertaken by the association.
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Dealer
agrees to display and sell pre-owned smart USA vehicles distributed
only by Distributor at the Approved Location(s). Dealer shall
participate in programs as specified by Distributor for the sale of
such vehicles, and shall maintain the minimum reasonable inventory
established by Distributor from time to time for such operations.
Dealer shall conduct its pre-owned smart USA vehicle operations in
conformance with all standards set forth in this
Agreement.
Distributor
will assign to Dealer a geographic area consisting of a collection
of zip codes or census tracts that is called an Area of
Responsibilities (“AOR”). The AOR is a tool used by
Distributor to evaluate Dealer’s performance of its primary
obligations hereunder. Dealer agrees that it has no right or
interest in any AOR, including rights of exclusivity, and Dealer
acknowledges that the Distributor reserves the right to appoint
additional smart USA Dealers, whether located near Dealer’s
location or elsewhere, as the Distributor in its sole discretion
deems necessary or appropriate and that Distributor may change or
alter Dealer’s AOR at any time. If a decision is made by
Distributor to change or alter Dealer’s AOR, Distributor will
provide Dealer no less than thirty (30) days written notice of
such decision. Distributor may, directly or indirectly, offer and
sell smart USA Passenger Car Products in Dealer’s AOR to the
following:
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1.
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Governmental or Municipal
Authorities
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2.
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Certain Multi-national Fleet
customers of DAG or a DAG group company
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3.
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Customers who refuse to purchase
from Dealer
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F.
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EVALUATION OF DEALER’S
MARKETING AND SALES PERFORMANCE
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Distributor
will periodically evaluate Dealer’s sales and marketing
performance under this Agreement. Dealer’s evaluation will be
based on such reasonable criteria as Distributor may establish,
including without limitation: (i) Dealer’s reasonable
sales objectives that may be established by Distributor;
(ii) Dealer’s sales of smart USA Passenger Cars as a
percentage of registrations of smart USA Passenger Cars or
Competitive Vehicles in Dealer’s AOR; (iii) the
registrations of smart USA Passenger Cars as a percentage of
registrations of Competitive Vehicles in Dealer’s AOR;
(iv) Dealer’s sales or registrations of smart USA
Passenger Cars as compared to sales or registrations of smart USA
Passenger Cards by authorized smart USA passenger car dealers in
other areas, including but not limited to the metropolitan area,
market and/or region in which Dealer is located; and
(v) Dealer’s performance in building and maintaining
consumer satisfaction with Dealer and smart USA Passenger Car
Products. Distributor will review such evaluations with Dealer, and
Dealer shall take prompt corrective action if required to improve
its performance.
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III.
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DEALER’S SERVICE
OBLIGATIONS
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A.
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CUSTOMER SERVICE
STANDARDS
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Dealer and
Distributor agree that customer satisfaction and the future growth
of their respective businesses is substantially dependent upon the
ability of owners of smart USA Passenger Cars to obtain
high-quality servicing from Dealer. Therefore, Dealer agrees
to:
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1.
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Provide prompt, efficient and
courteous service of the highest quality for all smart USA
Passenger Cars, regardless of where purchased and whether or not
under warranty.
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2.
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Provide prompt, efficient and
courteous service of the highest quality for all versions of smart
passenger cars equal to smart USA Passenger Cars not intended for
sale in the United States of America and Puerto Rico (“Equal
smart Passenger Cars”), which are then under DAG
warranty;
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3.
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Accurately diagnose and advise
customers of the necessary repairs, and obtain their consent prior
to the initiation of such repairs;
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4.
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Professionally perform the
necessary repairs; and
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5.
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Treat customers fairly at all
times.
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B.
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DEALER’S SPECIFIC SERVICE
OBLIGATIONS
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1.
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Pre-Delivery Inspections and
Service
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Dealer
shall perform pre-delivery inspections and service on each smart
USA Passenger Car prior to sale and delivery thereof by Dealer in
accordance with the Warranty Manual.
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2.
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Warranty Repairs and Policy
Service
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Dealer
shall promptly, courteously and efficiently perform
(i) warranty repairs on each smart USA Passenger Car Product
and Equal smart Passenger Car that qualifies for such repairs under
the provisions of any warranty furnished therewith by Distributor
or DAG, and (ii) such other inspections, repairs or
corrections on smart USA Passenger Car Products as may be approved
or authorized by Distributor to be made at Distributor’s
expense (hereinafter “policy service”). Dealer shall
perform such repairs and service on each such smart USA Passenger
Car Product and Equal smart Passenger Car as and when requested by
owner or user (or in the case of policy service when requested by
Distributor), without regard to where such smart USA Passenger Car
was purchased and in accordance with the Warranty Manual.
Distributor agrees to compensate Dealer for all warranty repairs
and policy service, including labor, diagnosis and Genuine smart
USA Passenger Car Parts and Accessories, in accordance with
procedures and at rates to be established from time to time by
Distributor. Unless otherwise approved in advance by Distributor,
Dealer shall use only genuine smart USA Passenger Car Parts and
Accessories when performing smart USA warranty repairs and policy
service. Warranty repairs and policy service are provided for the
benefit of customers, and Dealer agrees that the customer shall not
be obligated to pay any charges for such work or any other services
for which Dealer is reimbursed by Distributor, except as required
by law.
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3.
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Service / Recall Campaign
Inspections and Corrections
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Dealer
agrees to perform service/retail campaign inspections and/or
corrections for owners or users of all smart USA Passenger Car
Products and Equal smart Passenger Cars that qualify for such
inspections and/or corrections in accordance with
Distributor’s directives and the applicable procedures in the
Warranty Manual. Distributor agrees to reimburse Dealer for all
replacement parts and/or other materials required and used in
connections with such work and for labor according to such
directives and the applicable provisions of the Warranty
Manual.
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4.
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Roadside Assistance
Program
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Dealer
agrees to participate in the smart USA Roadside Assistance Program
as specified by Distributor.
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C.
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USE OF PARTS AND ACCESSORIES IN
NON-WARRANTY SERVICE
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Subject to
the provisions of Sections I.L and III.B.2, Dealer has the
right to sell, install or use for making non-warranty repair
products that are not Genuine smart USA Passenger Car Parts and
Accessories.
Dealer
Acknowledges, however, that its customers expect that any parts or
accessories that Dealer sells, installs or uses in the sale, repair
or servicing of smart USA Passenger Cars are, or meet the high
quality standards of, Genuine smart USA Passenger Cars Parts and
Accessories. Dealer agrees that in sales, repairs or servicing
where Dealer does not use genuine smart USA Passenger Car Parts and
Accessories, Dealer will utilize only such other parts or
accessories as:
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(i)
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Will not adversely affect the
safety, structural integrity, performance, mechanical operation or
emissions of the smart USA Passenger Car being sold, repaired or
serviced; and
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(ii)
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Are equivalent in quality and
design to Genuine smart USA Passenger Car Parts and
Accessories.
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Dealer
further agrees that it will not offer to sell any parts or
accessories that for reasons of quality or image are reasonably
objected to by Distributor
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2.
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Dealer’s Disclosures as to
Use of and Warranties for Non-Genuine Parts and
Accessories
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In order to
avoid confusion and to minimize potential customer dissatisfaction,
in any non-warranty instance where Dealer sells, installs or uses
non-Genuine smart USA Passenger Car Parts or Accessories, Dealer
shall disclose such fact to the customer and shall advise the
customer that the item is not included in warranties furnished by
Distributor or DAG. Such disclosure shall be written, conspicuous
and stated on the customer’s copy of the service or repair
order or sale document. In addition, Dealer will clearly explain to
the customer the extent of any warranty covering the parts or
accessories involved and will deliver a copy of the warranty to the
customer.
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D.
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COMPLIANCE WITH SAFETY AND EMISSION
CONTROL REQUIREMENTS
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Dealer
agrees to comply and operate consistently with all applicable
provisions of National Traffic and Motor Vehicle Safety Act of
1966, and the Federal Clean Air Act, as amended, including
applicable rules and regulations issued from time to time there
under, and all other applicable federal, state, and local motor
vehicle safety and emission control statutes, rules, and
regulations.
In event
that the laws of the state in which Dealer is located require motor
vehicle dealers or distributors to install in new or used motor
vehicles, prior to their sale, any safety devices or other
equipment not installed or supplied as standard equipment by DAG,
then Dealer, prior to the sale of any smart USA passenger car on
which such installations are required, shall properly install such
devices or equipment on such smart USA Passenger Cars. Dealer shall
comply at its expense with state and local laws pertaining to the
installation and reporting of such equipment.
In the
interest of motor vehicle safety and emission control, Distributor
and Dealer agree to provide to each other such information and
assistance as may reasonably be requested by the other in
connection with the performance of obligations imposed on either
party by the National Traffic and Motor Vehicle Safety Act of 1966,
and the Federal Clean Air Act, as amended, and their rules and
regulations, and all other applicable federal, state and local
motor vehicle safety and emission control statutes, rules and
regulations.
Dealer
further agrees that should Distributor place any new smart USA
Passenger Cars in Dealer’s stock on retail hold pending the
resolution of any federal or state regulatory compliance issue,
Distributor may, but shall not be required to, elect to repurchase
said retail held smart USA Passenger Cars. Should Distributor so
elect, Dealer agrees that it shall immediately sell the smart USA
Passenger Cars back to Distributor and withhold from retail sale
all such smart USA Passenger Cars still in its inventory at the
time of said election as Distributor may reasonably determine. In
the event of such a repurchase, the price to be paid by Distributor
to Dealer shall be only the price paid by the Dealer to Distributor
for said smart USA Passenger Car. Distributor shall not be
obligated to reimburse any other costs to Dealer with respect to
Dealer’s purchase or Distributor’s repurchase of the
smart USA Passenger Cars. Distributor shall make payment to the
Dealer immediately upon transfer of title to the smart USA
Passenger Car to Distributor. During the period from
Distributor’s repurchase of smart USA Passenger Cars until
the smart USA Passenger Cars resale to Dealer, the subject smart
USA Passenger Cars shall remain in the possession, custody and
control of Dealer as bailee of Distributor. Upon the occurrence of
the resolution of the event requiring the issuance of the retail
hold and smart USA Passenger Car repurchase via the issuance of
appropriate repair instructions to the Dealer, Distributor shall
resell those smart USA Passenger Cars to Dealer and Dealer hereby
agrees to accept those smart USA Passenger Cars and further agrees
that it will only retail sell the smart USA Passenger Cars upon
completion of the work by dealer required to bring the smart USA
Passenger Car into regulatory compliance.
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E.
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COMPLIANCE WITH CONSUMER PROTECTION
STATUTES, RULES AND REGULATIONS
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Dealer
agrees to comply and operate consistently with all applicable
provisions of consumer protection statutes, rules and regulation
(hereinafter “consumer protection laws”). Because
certain customer complaints may impose liability upon distributor
under consumer protection laws, Dealer agrees to provide prompt
notice to Distributor to such complaints and take such other steps
as Distributor may require. Dealer also agrees to provide
applicable required customer notifications and disclosures as
prescribed by consumer protection laws. Dealer will do nothing to
affect adversely Distributor’s rights under consumer
protection laws.
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F.
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INSURANCE
REQUIREMENTS
|
Dealer
shall maintain, at Dealer’s expense, adequate fire, general
liability, garage keepers liability, product liability, completed
operations liability, automobile liability, workers compensation
and casualty insurance issued by an insurer of recognized
responsibility satisfactory to Distributor with coverage for each
occurrence and in an aggregate amount acceptable to Distributor,
and providing coverage for, among other things, death, bodily
injury, property damage and loss of income claims that might arise
under the doctrine of products liability and any other claims that
might arise in connection with the dealership operations. All
insurance shall be placed with a reputable insurance company having
a Financial Size Category equal to or greater than 1x and
Policyholders Rating of ‘A+’ or ‘A-’
(Excellent) as assigned by Alfred M. Best and Company, Inc., or any
other insurance company approved by Distributor. Each insurance
policy shall list Distributor as an additional insured, shall
provide for thirty (30) day’s notice to Distributor
prior to cancellation of such insurance, and shall give Distributor
the right to pay any premium due to avoid cancellation of such
insurance. The Dealer shall reimburse Distributor immediately upon
demand for any amount paid by Distributor on behalf of the Dealer
to maintain an insurance policy. Upon request, Dealer shall furnish
Distributor with certificates of insurance, proof of payment of
premiums and copies of insurance policies which evidence the
Dealer’s compliance with the requirements of this paragraph.
Prior to the expiration of any existing policy, the Dealer shall
provide proof of the renewal of such policy or the acquisition of a
replacement or substitute policy. In addition, the Dealer shall
provide proof of insurance within five (5) days of any request
by Distributor. Such insurance shall be maintained in full force
and effect at Dealer’s sole cost throughout the term of this
Agreement (and throughout any period during which Distributor has
permitted Dealer to continue any of the dealership operations
despite the expiration or termination of this
Agreement).
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IV.
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DEALER’S SERVICE AND PARTS
ORGANIZATION
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